SDMC’s corporate philosophy is to provide customer satisfaction through outstanding levels of quality, service and productivity. SDMC have been actively involved in the engineering, procurement & installations of numerous types of telecom facilities and defense systems.

This dedication has resulted in our long-standing reputation for on-time completion of the projects via sound project management and technical resources to assure the success of any project.



Corporate Capabilities
SDMC is a Kingdom wide organization offering a complete line of turnkey solution systems for the Telecom, Military, Aerospace, Industrial, Residential, Banking & Commerce, Utility, Oil & Gas, Power and Petrochemical Industries.

SDMC is financially sound and a growing company. Previous company sales and dividends to stockholders have risen continuously since its inception. Its continued growth and successes and Kingdom wide scope of operation are your assurance of dependable products & services.

SDMC’s annual turnover and sales for the year 1987 to 2002 is as follows:

YEARLY SALES

(SR)

1987

291,117.00

1988

77,675,762.00

1989

76,011,575.00

1990

52,064,306.00

1991

39,872,975.00

1992

104,603,395.00

1993

134,752,695.00

1994

93,409,488.00

1995

49,027,291.00

1996

10,005,521.00

1997

27,551,543.00

1998

31,049,555.00

1999

29,562,221.00

2000

19,911,237.00

2001

23,558,011.00

2002

2,411,012.00

Since 1985, SDMC had successfully completed many projects. These includes among others; the complete systems for Military Facilities, International Airports, Oil & Gas Installations, Pipelines, Desalination Plants, Water & Sewage Treatment and Electrical Power Generations.

Among SDMC clients/customers are some of the most prestigious names in the Kingdom:

   ·     Ministry of Defense and Aviation / Royal Saudi Air Force (MODA/RSAF)
   ·     Ministry of Defense and Aviation / Royal Saudi Air Force / International Airport Projects (MODA / RSA          F/ IAP).
   ·     Ministry of Defense and Aviation / General Directorate of Military Works (MODA / GDMW).
    ·     Ministry of Defense and Aviation / Royal Saudi Naval Force (MODA/RSNF)
    ·     Ministry of Health (MOH)
   ·     Royal Commission / Jubail & Yanbu
    ·     Saudi Aramco
   ·     Saline Water Conversion Corporation (SWCC)
   ·     Saudi Telecom Company (STC)


Specific Projects Includes:
    ·     RSAF’s Peace Shield Program /RSAF / MODA
   ·     King Fahad International Airport, Dhahran /RSAF / MODA
   ·     King Khalid International Airport, Riyadh/RSAF/MODA
   ·     Saudi Aramco’s East – West Pipeline
   ·     SWCC’s Jeddah IV Desalination and Power Plant
   ·     SWCC’s Assir Desalination and Power Plant
   ·     ABF Program / Yamamah Project / RSAF / MODA
   ·     Wadi Dawasir Hospital / MODA
   ·     King Fahad Medical City / MOH
   ·     Petrokemya Olefins Projects / Petrokemya / SABIC
   ·     Ministry of Municipality & Rural Affairs HQ / MOMRA


Customer Satisfaction:
SDMC’s ultimate goal is to satisfy our customers’ expectations 100% of the time. Rather than satisfying our customer most of the time or even all our customers 99% of the time, our goal is to satisfy all of our customers all of the time.

SDMC’s customer satisfaction process expands the traditional product involvement approach to include elements of Quality, Service and Productivity. These three elements enable SDMC to achieve its ultimate goal towards total customer satisfaction. With that as our goal, we at SDMC supplement our internal measures with direct external measures. Customer satisfaction can be measured by the many positive project references that SDMC have obtained and by the amount of repeat business and number of system enhancement contracts received.

The following paragraphs briefly describe the elements of SDMC’s Customer Satisfaction processes.


Quality:
There are five –  (5) essentials of Quality Management:

Management Commitment:
Management commitment to customer satisfaction begins with SDMC’s top management. This commitment is passed from managers to subordinates throughout the company. Its managers promote customer satisfaction and back-up those  words with consistent actions and continual attention.

Consistent Conformance to Customer Expectations:
This means that SDMC strives to do what the customer wants, It does the job that way and endeavors to do the right things every time.

Prevention and Specific Improvement Projects:
SDMC build’s quality into its products and services. It is convinced that building a quality product in the first place is more cost effective and satisfying to both SDMC and its clients.

Consistent Conformance to Expectation 100% of the Time:
At SDMC, we strive for perfection, as Quality cannot afford excuses. It cannot afford to accept error as inevitable. To do so is to deliver inconsistency, or a  lack of quality to the customer that could be crucial.

Measurement of Quality that Indicate Customer Satisfaction, not Self-Gratification:
These measures include returned goods; lost business, credit adjustments, on-time deliveries, missed deadlines, exception reports, warranty expense, call-backs, repair & maintenance costs and overtime.

SDMC defines the words “Customer” and “Vendor” to apply both internally and    externally to the company.

Within quality area, SDMC cites four –(4)  “Absolutes” of quality management:

   ·     Quality means conformance to requirements.
   ·     Prevention, not detection is the means.
    ·     The performance measure is the cost of quality.
   ·     The performance standard is zero defects.

These four –(4) absolutes are intrinsic to SDMC’s Customer Satisfaction Processes.


Service:
SDMC deals with this intangible aspect of customer satisfaction in the following fashion. It recognizes that the key to good service is management. Service is a manageable aspect of customer satisfaction, just like quality and productivity. SDMC’s managers, and the reporting to them endeavors to understand the needs and expectations of its customers. SDMC don’t make the mistake of assuming that it knows what those needs and expectations are. Because customer expectations are always changing, SDMC strive to stay in touch with its customers and always follow up on the services performed. SDMC seek repeat business, and it constantly strives to deserve it by providing products and services that produces a high degree of satisfaction.

SDMC’s managers provides the leadership, and they involve employees in the service aspect  of customer satisfactions. Since the people nearest work are in the best position to solve service-related problems, SDMC let its employees “own” the responsibility for solutions to customer problem rather than allowing employees to pass problems along to other departments. This philosophy is one of the key reasons why SDMC’s emphasis is on Customer Satisfaction rather than on the traditional quality “inspection” programs that most companies have implemented. In these traditional programs, the ultimate responsibility for finding and solving problems is given to inspectors, rather than to the line employees who are most readily able to fulfill it.


Productivity
At SDMC, we stress productivity improvements through better use of human resources. Historically, managers have spent a great deal of time trying to maximize the use of plant and equipment but devoted very little attention to capitalizing on the skills, knowledge and commitment of their employees. However, we at SDMC recognize that no productivity improvement effort will begin to approach success without management attention to the human factor.

Measurement makes quality and productivity performance visible. To the greatest extent possible, we at SDMC attempts to measure the factors that relate directly to customer satisfaction. The measurement increases when customer satisfaction increases. The measurement also increases when such negative factors as error and waste are reduced. When error and waste are reduced, customer satisfaction increases because we are able to provide better products and services in less time, in more cost effective manner.


Customer Satisfaction Summary
Customer satisfaction combines the three key elements of Quality, Service and Productivity. These three elements combine and interrelate to form the primary basis of SDMC’s overall business philosophy. Customer satisfaction is SDMC’s goal, and Quality, Service & Productivity are its methods for achieving that goal.